Privacy Policy & SMS Terms

Introduction

JMO Group ("JMO," "we," "our," or "us") is committed to protecting your privacy and ensuring transparent communication practices. This policy explains how we collect, use, and protect your information when you interact with our website, submit inquiries, or receive communications from us, including SMS text messages.

By using our website at jmogroupco.com or providing your contact information to JMO Group, you acknowledge that you have read and understood this policy.

Information We Collect

When you interact with JMO Group, we may collect contact information you provide, including your name, email address, phone number, and company or organization name. During consultations or service discussions, you may share details about your properties, project requirements, timelines, and related information necessary for us to understand and address your needs. We also collect standard technical information when you visit our website, including IP address, browser type, pages visited, and time spent on site. We maintain records of our communications with you to ensure continuity of service.

How We Use Your Information

JMO Group uses the information we collect to respond to your questions, provide requested information, schedule appointments, coordinate work, provide project updates, and communicate about service-related matters. With your consent, we may send you information about JMO Group services, promotions, or updates relevant to your property management needs. You may opt out of marketing communications at any time. We also use website usage data to analyze how visitors interact with our site and enhance the user experience.

SMS and Text Message Terms

By providing your mobile phone number and opting in to receive text messages from JMO Group, you agree to the following terms.

Your consent to receive SMS messages is not a condition of purchasing any goods or services from JMO Group. By opting in, you consent to receive text messages related to service updates, appointment reminders, project notifications, and, if you have separately consented, promotional offers and company updates.

Message frequency varies based on your interactions with JMO Group and any active projects or services. During active projects, you may receive multiple messages per week. Otherwise, message frequency will be limited to relevant updates and communications you have requested.

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from JMO Group. Upon opting out, you will receive a single confirmation message, and no further SMS messages will be sent unless you opt in again.

For assistance with SMS messages, reply HELP to any message or contact us at info@jmogroupco.com or call (617) 500-6679 during business hours.

Standard message and data rates may apply depending on your mobile carrier and service plan. JMO Group is not responsible for any charges imposed by your carrier.

SMS services are supported by major U.S. mobile carriers. JMO Group is not liable for delayed or undelivered messages caused by carrier network issues, device incompatibility, or other factors outside our control.

JMO Group does not sell, rent, loan, trade, or otherwise share your mobile phone number or SMS opt-in status with third parties for their marketing purposes. We may share this information with service providers who assist us in delivering SMS messages, such as our telecommunications platform provider RingCentral, but only to the extent necessary to provide this service and subject to confidentiality obligations.

Data Protection and Security

JMO Group takes reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure storage systems, limited access controls, and encryption where appropriate. However, no method of transmission over the internet or electronic storage is completely secure.

Third-Party Services

Our website and operations may utilize third-party services, including website hosting, analytics platforms, customer relationship management systems, and communication tools. These third-party providers may have access to your information only to perform services on our behalf and are obligated to protect your information in accordance with their own privacy policies and applicable law. We do not sell your personal information to third parties.

Your Rights and Choices

You may request access to the personal information we hold about you and request corrections to any inaccurate information. You may request that we delete your personal information, subject to certain exceptions required by law or legitimate business purposes. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in any marketing email, replying STOP to any marketing SMS, or contacting us directly. To exercise any of these rights, please contact us at info@jmogroupco.com.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

JMO Group may update this Privacy Policy and SMS Terms from time to time. When we make changes, we will update the effective date at the top of this page. For material changes, we will make reasonable efforts to notify you.

Contact Information

If you have questions about this Privacy Policy, our SMS practices, or your personal information, please contact us:

JMO Group

Email: info@jmogroupco.com

Phone: (617) 500-6679

Address: 639 Broadway, Malden, MA 02148