JMO Group Construction Company, doing business as JMO Group ("JMO Group," "we," "us"), provides HVAC, plumbing, and electrical maintenance and repair services to property management companies in Greater Boston. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with when you use our website, request service, or communicate with us by phone, email, or text message.
1. Information we collect
- Contact information: name, company name, job title, business address, email address, and phone numbers (including mobile numbers) of our clients and their authorized contacts.
- Service information: property addresses, unit numbers, access instructions, descriptions of service issues, photos of work performed, work orders, and appointment details.
- Billing information: billing contacts, invoices, and payment records. We do not store full payment card numbers on our systems.
- Communications: records of calls, emails, and text messages exchanged with us, including your SMS opt-in and opt-out status.
- Website information: basic technical data such as IP address, browser type, and pages visited, collected through cookies or similar tools.
2. How we use your information
- To receive, schedule, dispatch, and complete service requests
- To send service-related communications, including technician scheduling and arrival notices, job status updates, and account or invoice notifications
- To respond to questions and provide customer support
- To invoice and collect payment
- To maintain records, meet legal and licensing obligations, and protect our rights
- To operate and improve our website and services
We do not sell your personal information.
3. SMS / text messaging
If you provide a mobile number to us through a service agreement, client onboarding form, or work order, or if you text our service number, we use that number only to communicate with you about service requests, scheduling, job status, and your account. We do not send marketing or promotional text messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS consent and opt-in data are not shared with any third parties or affiliates. The only exception is the messaging service providers who deliver texts on our behalf, such as our phone and messaging platform and mobile carriers.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. Reply HELP for help. See our SMS Terms of Service at https://www.jmogroupco.com/sms-terms.
4. How we share information
We share personal information only as needed to run our business:
- Service providers who help us operate, such as our phone and messaging, scheduling, accounting, payment processing, email, and website hosting providers. They may use the information only to provide services to us.
- Licensed subcontractors who perform part of a service request, limited to the property and job details they need to do the work.
- Your property management company or property owner, when a service request relates to their property.
- Legal and safety reasons: to comply with law, a subpoena, or a government request, or to protect the rights, property, or safety of JMO Group, our clients, or others.
- Business transfers: in connection with a merger, financing, acquisition, or sale of assets, subject to this Policy.
As stated above, SMS consent and mobile numbers collected for text messaging are never shared with third parties for their marketing purposes.
5. Cookies
Our website may use cookies and similar tools to keep the site working and to understand how it is used. You can disable cookies in your browser settings; some site features may not work as a result.
6. Data retention
We keep personal information for as long as needed to provide services, maintain business and service records, and meet legal, tax, licensing, and warranty obligations. We then delete it or make it anonymous.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, consistent with Massachusetts data security regulations (201 CMR 17.00). No method of transmission or storage is completely secure.
8. Your choices
- Text messages: reply STOP to any message to opt out. Reply START to opt back in.
- Email: contact us to stop non-essential emails. We may still send messages required to complete service or billing.
- Access and correction: you may ask to review, correct, or delete your personal information, subject to our legal and record-keeping obligations.
9. Children
Our services are provided to businesses and are not directed to children under 13. We do not knowingly collect personal information from children.
10. Changes to this Policy
We may update this Policy from time to time. The updated version will be posted on this page with a new effective date.
11. Contact us
JMO Group
639 Broadway, Malden, MA 02148
Phone: (617) 500-6679
Email: info@jmogroupco.com