1. Program description
JMO Group sends text messages only to existing clients and their authorized contacts about service we provide. Messages include:
- Confirmations that a service request was received
- Technician scheduling, rescheduling, and arrival notices
- Job status and completion updates
- Account and invoice notifications
- Replies to questions you send us
We do not send marketing or promotional text messages, and we do not text people who are not our clients or their authorized contacts.
2. How you opt in
You agree to receive text messages from JMO Group when you:
- Provide your mobile number in a JMO Group service agreement, client onboarding form, or work order and agree to receive service-related texts, or
- Text our service number to request service or ask a question.
Consent to receive text messages is not a condition of purchasing any service.
3. Message frequency and cost
Message frequency varies based on your service activity. Message and data rates may apply, according to your mobile carrier plan.
4. How to opt out
To opt out at any time, text STOP to any message from us. You will receive one confirmation message, and no further messages will be sent unless you opt back in. To opt back in, text START.
5. Help
For assistance, text HELP to any message, call us at (617) 500-6679, email info@jmogroupco.com, or visit https://www.jmogroupco.com.
6. Carriers
Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device.
7. Privacy
SMS consent and opt-in data are not shared with third parties or affiliates. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy at https://www.jmogroupco.com/privacy-policy.
8. Changes
We may update these Terms from time to time. The current version will always be posted at https://www.jmogroupco.com/sms-terms.
9. Contact
JMO Group, 639 Broadway, Malden, MA 02148 · (617) 500-6679 · info@jmogroupco.com